o Guidelines for Codes of Conduct for Organizations
Where would I use ISO 10001?
ISO 10001 provides guidance for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct. It applies to an organization’s promises to its customers regarding its behavior to improve customer satisfaction. It does not prescribe the substance of customer satisfaction codes of conduct.
ISO 10001 can be used by any organizations no matter what type, size or product. The focus is on customers outside of the organization, not suppliers or its personnel..
• Annex A provides examples of codes for different organizations.
• Annex C gives guidance for small businesses.
ISO 10001is not intended for certification or for contractual purposes, and it is not intended to change any rights or obligations provided by applicable statutory and regulatory requirements.
If you follow these guidelines, you may improve:
• Customer confidence in an organization
• Customer expectations of your products and customer relationship
You may be interested in ISO 26000- Social Responsibility